1. Commitment to Privacy
UjjainTravel ("we," "us," or "our") operates the www.ujjaintravel.com website and provides spiritual tourism services. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. This policy is structured to comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India, alongside global standards.
2. Types of Data Collected
A Personal Identification Information
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This includes:
B Usage & Technical Data
We may also collect information on how the Service is accessed and used. This includes your IP address, browser type, pages visited, time spent, and unique device identifiers to optimize your experience.
3. Utilization of Your Information
UjjainTravel uses the collected data for various professional purposes:
Service Delivery
To process your temple bookings, assign Pandits, coordinate transport, and send itinerary notifications.
Communication
To provide customer support, respond to inquiries via WhatsApp, and send promotional offers (only if opted-in).
Verification
To comply with Mahakaleshwar temple security norms which require Aadhaar/Passport verification for Bhasma Aarti.
Fraud Prevention
To detect, prevent, and address technical issues or unauthorized financial transactions.
4. Legal Basis for Processing (GDPR/IT Act)
Our processing of Personal Data is grounded in the following legal frameworks:
- Consent You have given us clear consent to process your data for specific purposes.
- Contract Processing is necessary for a contract we have with you (e.g. delivering an itinerary).
- Legal Compliance with legal obligations (e.g. tax laws or temple security mandates).
6. Data Retention Protocols
We will retain your Personal Data only for as long as is necessary for the purposes set forth in this Privacy Policy. Generally, transactional data is retained for 7 years to comply with Indian tax and financial audit laws. Non-transactional account data is retained until you request deletion.
7. Your Statutory Rights
Right to Access
You can request a copy of the personal data we hold about you at any time.
Right to Rectification
You can ask us to correct inaccurate or incomplete information.
Right to Erasure
You can request that we delete your data subject to regulatory audit limitations.
Right to Portability
Request transfer of your data to another service provider in a structured format.
9. Advanced Security Measures
Fortified Data Infrastructure
We use AES-256 encryption at rest, TLS 1.3 for data in transit, and regular vulnerability scanning. Access to your personal data is restricted to employees and partners who strictly need it to execute your requested service.
10. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, or country where the data protection laws may differ from those of your jurisdiction. Our servers are primarily located in India and Singapore to ensure low-latency access and local compliance.
11. Grievance Redressal Officer
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Officer Name: Data Compliance Head, UjjainTravel
Email: [email protected]
Target Response Time: 48 working hours
Privacy. Security. Integrity.
